In order to cancel your purchase, you must email us at email@example.com with subject line 'CANCEL' at least 3 days prior to your scheduled delivery date, and follow the instructions in the email we send you in response to your cancellation request. Any Order that is scheduled to deliver in less than 3 days has been processed and cannot be cancelled, and you will be responsible for all charges incurred prior to the cancellation of your order.
Refunds & Replacements
If products in your Order are damaged or arrive in poor quality, please contact us at firstname.lastname@example.org within seven (7) days of the date you received the delivery, and we will either replace the product(s) at our expense or, depending on the circumstances, provide you with a full or partial credit or refund of the purchase price for the product(s). We may require the return or photographic documentation of any product with which you are dissatisfied before we provide you a replacement, credit or refund.
If you are dissatisfied with the taste of the product, please contact us at email@example.com within seven (7) days of the date you received the delivery. Depending on the circumstances, we may not be able to provide a full refund, but our primary goal is your satisfaction, and we want to hear what you think.
Due to the changing nature of our flash sales, promotions, and third party promotional offers, we do not honor price adjustments. If you would prefer to use a different promotion, you must cancel your existing Order by emailing firstname.lastname@example.org at least 3 days prior to your scheduled delivery date, then place a new Order with the new promotional code.
Orders placed via Groupon, Living Social, or Third Party Promotional Site
Since the respective point of purchase (i.e. Groupon) is the actual merchant to charge your credit card, we do not have access to the information to provide you with a refund. As such, you will need to contact this third party directly. If you need help reaching or initiating the third party's customer support, we will help assist you in any way we can.
Groupon Online Customer Support | (888) 664-4482Living Social Online Customer Support | (202) 400-2100
If you are not at home when your delivery arrives, the courier will generally leave the package for you at your door. Our products are packaged with insulated liners and gel packs and will typically remain cold and fresh for several hours, but depending on the season and temperature in your geographic area at the time of delivery, advance planning by you should be made for proper storage of your products prior to consumption. In certain areas, you may be able to provide additional delivery instructions when setting up your JÙS by Julie account, such as requesting that your delivery be left with a doorman or neighbor. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself.
In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your Order, we will be in touch with you, and attempt to deliver your Order as soon as reasonably possible. In some cases, delivery may occur prior to the scheduled delivery date. In the event that timely delivery of your products is not feasible, we will cancel your delivery for the period so affected and issue you a credit or refund of the purchase price for that delivery.